Help Center

Everything you need to know about our services

How to Book

1. Enter your pickup and drop-off locations
2. Select your travel date and time
3. Choose your preferred vehicle type
4. Enter passenger details
5. Complete payment securely
6. Receive confirmation via email

Pricing & Payment

All prices are displayed transparently before booking
No hidden fees - the price you see is what you pay
We accept all major credit cards and debit cards
Secure payment processing with SSL encryption
Prices include all taxes and service charges
Currency conversion available for international travelers

Changes & Cancellations

Free cancellation up to 24 hours before travel
Changes to booking details allowed up to 12 hours before
Contact our support team for urgent changes
Refunds processed within 5-7 business days
Weather-related cancellations fully refunded
No-show policy applies after scheduled pickup time

Baggage & Extras

Standard luggage allowance: 1 suitcase + 1 hand luggage per passenger
Extra luggage can be added during booking
Child seats available upon request
Wheelchair accessible vehicles available
Pet-friendly options for small pets
Sports equipment transportation available

Before Travel

You'll receive driver details 24 hours before pickup
Flight monitoring for airport transfers
SMS and email reminders sent
Ensure your phone number is correct for driver contact
Have your booking reference ready
Check visa and travel document requirements

During Travel

Driver will wait at designated meeting point
Airport pickups include 60 minutes free waiting time
Hotel/address pickups include 15 minutes free waiting time
Meet & Greet service available at airports
24/7 customer support during your journey
Real-time trip tracking available

General FAQ

What if my flight is delayed?

We monitor all flights in real-time. Your driver will be informed of any delays and adjust the pickup time accordingly at no extra charge.

Can I book a return transfer?

Yes! You can book both one-way and return transfers. Return bookings often come with a discount.

Are your drivers licensed?

All our drivers are fully licensed, insured, and have passed comprehensive background checks.

Do you provide child seats?

Yes, we provide child seats suitable for all ages. Please request this when making your booking.

What areas do you cover?

We provide transfers to and from Antalya Airport, Dalaman Airport, and all major destinations in the region including Kas, Kalkan, Patara, and more.

Terms and Conditions

1. ACCEPTANCE OF TERMS: By using our services, you agree to these terms and conditions.
2. BOOKING AND PAYMENT: All bookings must be made in advance. Payment is required at the time of booking.
3. CANCELLATION POLICY: Cancellations made 24 hours before the scheduled pickup time are eligible for a full refund.
4. LIABILITY: We are not responsible for delays due to traffic, weather, or other circumstances beyond our control.
5. PASSENGER CONDUCT: Passengers must behave respectfully. We reserve the right to refuse service.
6. LUGGAGE: Standard luggage allowance is 1 suitcase and 1 hand luggage per passenger.
7. CHANGES TO SERVICE: We reserve the right to modify our services and terms with notice.
8. PRIVACY: Your personal information is protected according to our Privacy Policy.
9. GOVERNING LAW: These terms are governed by Turkish law.
10. CONTACT: For questions about these terms, contact us at [email protected]

Privacy Policy

1. INFORMATION WE COLLECT: We collect personal information you provide when booking our services.
2. HOW WE USE YOUR INFORMATION: We use your information to provide transfer services and improve customer experience.
3. DATA PROTECTION: We implement security measures to protect your personal information.
4. THIRD-PARTY SHARING: We do not sell your personal information to third parties.
5. COOKIES: Our website uses cookies to enhance user experience and analyze site traffic.
6. YOUR RIGHTS: You have the right to access, update, or delete your personal information.
7. MARKETING COMMUNICATIONS: You can opt-out of marketing emails at any time.
8. DATA RETENTION: We retain your information only as long as necessary for business purposes.
9. CHILDREN'S PRIVACY: Our services are not directed to children under 18.
10. UPDATES TO POLICY: We may update this policy and will notify you of significant changes.
11. CONTACT US: For privacy concerns, email us at [email protected]

Legal Notice

1. COMPANY INFORMATION: BiaTransfers is a registered transfer service provider operating in Turkey.
2. REGISTRATION: Company registration number and tax identification details are available upon request.
3. AUTHORIZED REPRESENTATIVES: All drivers and staff are authorized representatives of BiaTransfers.
4. SERVICE SCOPE: We provide ground transportation services in accordance with Turkish transportation laws.
5. INSURANCE: All vehicles are fully insured as required by Turkish law.
6. LICENSES: We hold all necessary licenses and permits for passenger transportation.
7. DISPUTE RESOLUTION: Any disputes will be resolved through Turkish courts in Antalya.
8. INTELLECTUAL PROPERTY: All content on this website is property of BiaTransfers.
9. LIMITATION OF LIABILITY: Our liability is limited as per Turkish Commercial Code.
10. CONTACT: Legal inquiries should be sent to [email protected]

Still need help?

Our support team is ready to assist you.